Paid Technical Support purchased for two issues.

  • Each Ticket is one 30 minute session
  • Email / phone call
  • May include screen sharing
  • Best effort
  • Expiry 30 days


Purchase a block of hours. Discount with larger blocks purchased.

  • Purchase 2 hours or more (Discount for more time)
  • Each ticket is minimum of 30 mins
  • Best effort response
  • Email / phone / screen combination


Peace of mind. Monthly charge, no surprises. Purchase a monthly contract.

      • Unlimited support
      • Fair Use policy applies
      • Minimum 2 months
      • Renews automatically
      • Can cancel before the start of each month

How it Works

Any Issue

We specialise in transition from desktop software to Xero

  • Do you have a using Xero technical issue?
  • Are you satisfied with online email support?
  • Would you like paid telephone or online support with an Accountant /experienced bookkeeper
  • Our staff all Xero Certified.

Define the Issue

Decide if this is a one-off issue you want help with.

  • Email with screen grabs
  • Let our free process answer within 24 hours
  • Or use our paid support with Xero Certified Professionals

Book Time

Book a time slot to discuss and resolve. Contact us by your method of choice and book a time:

  • Online
  • Call 1800 770 035
  • Chat online from our website
  • Email to
  • After-hours support not provided

Pay or Redeem

Choose a one off fee, save money by purchasing a block of time that can be redeemed over a no. of incidences, or take out a monthly support contract – your choice

Issue Resolved

We provide a solution and help you get back to using Xero with knowledge and expertise

Issue Closed

Agree that the issue is sorted, and you can continue to work in Xero

What our clients say

Paid Support Pricing Model


Per Hour
(30min minimum)



Block of 2 hours or more,
30 mins per ticket



Per Month
Unlimited incidences*


Each support ticket is based on estimated 30 minutes of effort.
Simply select the support service you want.  On the booking page, select the first available appointment. If you don’t have either a block of time or an unlimited contract, you will be asked to purchase support.

*JetMonthly conditions – min. 2 months, renews automatically, can cancel before the start of each month