As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use.

Xero Terms and Conditions

Because Jet Convert brings your old accounting data into Xero, you do need to review the Terms and Conditions of Xero prior to conversion. There maybe additional terms and conditions on some Xero modules such as Xero USA Payroll. Due to the automated conversion process, accepting the conversion Terms and Conditions of BOTH Xero and Jet Convert is required.

Ordering Jet Convert Services

When placing an order with Jet Convert via the website or telephone, you confirm that all the details that you have provided are true and correct. When uploading a file for conversion you confirm that it has been created and activated by a licensed user.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include goods and services tax (GST) where applicable. Prices are subject to change without notice.

Delivery

Although Jet Convert commits to a 3 business day turnaround time for MYOB Australian conversions (5 business days for Reckon and other country conversion products) from when we can access your data and you confirm your choice of service, unforeseen circumstances may not make it possible to meet this time frame. You will be notified prior to the due date as to any delays that may occur or if we are unable to proceed with the conversion.

During the pilot phase of new models of conversions, we cannot guarantee turnaround. There are always transactions that we only discover during these pilot process, and we may have to implement new software to be able to convert. We will inform you as soon as this is identified. We make every best effort, but remember the data is moving from un-alike systems.

Conversion Guarantee

We take all reasonable steps to ensure that the conversion service is provided to your expectation because your satisfaction is important to us. On rare occasions the file data prevents us from being able to completely deliver against our specifications. If this happens we will contact you and give you the option to cancel the conversion.

Data issues that arise as a result of the conversion process will be rectified at no cost to you, or a full refund of any money paid if the problem cannot be resolved.

Note that we are unable to investigate data queries more than 2 weeks following a conversion due to post-conversion activity (new transactions, reconciliation, bank feeds etc) in the Xero org and removal of your data from our system. You can always refer back to your Action Checklist to see if any of your queries can be answered here.

If accounting data queries exist that related to the following we are happy to assist as part of our support packages available:

(i) how historical data appears in the file uploaded for conversion
(ii) changes made in Xero following conversion
or (iii) not understanding how data is converted. For more information check out FAQs and the section on how the data converts.

Coaching Guarantee

It is our aim to make your move to Xero a fantastic experience. If you do not believe that the coaching is a great investment at the end of the first session, you’ll receive a full refund of any amount paid.

Note: Coaching packages must be used in full within 3 months of purchase. Any sessions not used in this timeframe will expire.  We require 24 hours notice to reschedule a coaching session; any requests less than 24 hours in advance will be charged in full.

Refunds and Cancellations

If we cannot complete your service to your satisfaction you are entitled to a full refund.

We reserve the right to charge you the cost of conversion if you reconvert within 30 days of delivery. Please make sure you send us the correct file for conversion.

Coaching purchased and not used is not entitled to a refund. We require 24 hours notice to reschedule a coaching session otherwise that session will be forfeited.

Privacy

Our respect for our customers’ right to privacy of their personal information is paramount. Jet Convert are currently exempt from certain requirements of the Privacy Act, but are fully committed to supporting the Australian Privacy Principles. These set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations. View our Privacy Policy for more information.

Your contact name and email may be added to our mailing list for produce updates and educational emails. You can opt out of the emails at any time by selecting the “unsubscribe” link at the footer of the email.

Limitation of Liability Disclaimer

Our conversion services are provided in good faith but Jet Convert does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the services provided, and all warranties and representations are hereby excluded to the extent permitted by law.

The contents of the website and other Jet Convert written communications do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

To the extent permitted by law, Jet Convert hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of our services, or any action taken (or refrained from being taken) as a result of using these services.

Jet Convert may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms.